How Remote Support Mitigates The Effects Of An Aging Field Service Workforce

Experienced technicians are starting to retire in large numbers, causing challenges for field service organizations. According to the Bureau of Labor Statistics (BLS), by 2022 more than 25% of the U.S. labor force will be in the 55+ age category. Aging workforces are sparking change across industries and present particular challenges for field service organizations.

In a recent report from Field Service News, 73% of service organizations identified the aging work- force as a potential threat to their field service organizations and 56% of those companies are implementing remote assistance technologies to help address it.