Magazine Article | June 23, 2015

How Live Video Can Eliminate The First Field Service Truck Roll

Source: Field Technologies Magazine

By Romulus Pereira CEO, Vidcie,

You hear a lot about reducing truck rolls and repeat visits — but what if you could eliminate truck rolls altogether?

For years, the service industry has worked to reduce truck rolls, and it’s easy to see why. Successfully resolving an issue on the first visit leads to higher customer satisfaction as well as time and cost savings for the service organization. As a result, service teams are working very hard to reduce the second, third, and fourth calls whenever possible. But while all this good work is going on, very little attention is being paid to the most expensive call: the first one. What if it were possible to achieve the impossible — eliminate the first truck roll?

access the Magazine Article!

Get unlimited access to:

Trend and Thought Leadership Articles
Case Studies & White Papers
Extensive Product Database
Members-Only Premium Content
Welcome Back! Please Log In to Continue. X

Enter your credentials below to log in. Not yet a member of Field Technologies Online? Subscribe today.

Subscribe to Field Technologies Online X

Please enter your email address and create a password to access the full content, Or log in to your account to continue.


Subscribe to Field Technologies Online