How Digital Transformation Will Reshape Field Service Operations

By Bhupendra Choudhary, Business Head of FieldCircle

The rise of digital technologies is disrupting the way field service management companies interact with customers and employees. New digital touchpoints are appearing at a rapid pace and that increase pressure on the businesses to ensure digital omnipresence. Since these touchpoints are customer-driven, businesses are left with no choice other than to transform their service delivery processes for the new digital landscape.

However, it is a concerning development for those field service organizations who are not yet ready to explore the digital landscape. These organisations must understand that it is extremely difficult to change customer behaviour. Now that customers are accustomed to digital life, they are not turning back to traditional ways. It is the companies that have to understand the implication of digital technology in their field service management ecosystem and adapt to the new requirements.

Here is a perspective on how digital transformation will reshape the field service operations and impact the ability of the field service management company to drive revenue and profitability.