Comfort Systems USA is facing challenging shifts in the industry that include pandemic response, a changing workforce and ever-increasing consumer demand. As part of a larger transformation, they are balancing worker safety and support with the need to maintain successful customer relationships. In this webinar recording, Joe Lang, Vice President, Service Technology and Innovation, will discuss how the team is using AI to build a single source of service knowledge based on the collective experience of the workforce. We’ll also touch on the strategic initiative for skilling up a new generation of technicians to deliver industry-leading service.
Here’s the process Comfort Systems took to
- Choose AI technology as the quickest path to improve service delivery
- Secure internal buy-in by seeking employee input and prioritizing their experiences
- Set goals for measuring the impact of the initiative on service KPIs and workforce performance