How Augmented Reality Is Poised To Disrupt Field Services: Four Scenarios

By Liad Churchill, TechSee

Now more than ever, many businesses are searching for effective ways to improve field service. Augmented reality (AR) has many applications in field service management; below we present four practical applications that align with the four main operating models outlined by Gartner.

Augmented Reality and Field Services

Augmented reality (AR) has come a long way from its science-fiction origins. From navigation in NASA’s X-38 spacecraft back in 1998 to the debut of AR-based apps and immersive digital experiences, the real-world applications of augmented reality technology have evolved to impact the way people do business and engage with customers.

Field service providers are rapidly incorporating AR technology into their customer service and support capabilities. AR-powered support is transforming remote maintenance and repair capabilities and increasing efficiency with the ability to relay visual information through mobile phones and smart devices.  Gartner predicts that by 2025, over 50% of field service management (FSM) deployments will include mobile augmented reality collaboration and knowledge sharing tools, up from less than 10% in 2019.