Service leaders, we’ll be frank with you: the old way of service doesn’t work, especially in today’s economically-uncertain landscape.
One of the top questions that service leaders are grappling with today is, “What steps should I take to improve service outcomes while managing costs?” If this sounds familiar, grab your (free!) one-way ticket to Service Leaders Spring Break.
New data shows that top organizations are turning away from traditional service models and looking towards a new frontier — one that prioritizes remote- and self-service options, top-tier customer service, and service knowledge on demand. That’s why this year’s event is all about training and retaining all-star teams, data analytics for service leaders, and quickly and efficiently achieving accurate resolutions in an era of self-service.