Hiring, Retaining, And Managing Deskless Caregivers

Companies that offer healthcare, home care, behavioral health therapy, workforce development or other services in the comfort of people’s own homes have important but difficult jobs. Following more than two years of a grueling and emotionally draining pandemic, the needs for their services, leaders in these companies say, are higher than ever. But it’s also more difficult to find qualified care providers.

Companies have responded by raising wages, monitoring closely for signs of burnout, even offering discounts to NBA basketball games, among other tactics to attract and retain talented mobile care providers. But many also say scheduling such far-flung teams can be a nightmare and that many modern information systems used for scheduling leave much to be desired.

Skedulo spoke with leaders who work for companies or nonprofit organizations, or own franchise businesses, with sizable workforces.