Case Study: Heron™ Handheld Readers Are Pivotal In Mail Order Delivery And Processing

By Datalogic Scanning

'Not home', increasingly the delivery personnel from ServicePoint, a member of the DHL group, were confronted with this situation when attempting a parcel delivery. ServicePoint Regional Manager Ko de Kort and his colleagues found a solution in the form of DHL Service Points where customers can personally pickup and return their packages. Network participants make use of a web based application and a handheld reader to processes the parcels.

After taking less than a year for preparations, 370 locations opened resulting in 75 percent of all households in the Netherlands being within four kilometers of a DHL Service Point. The Netherlands is the first European country where the DHL Service Points are active on a large scale. A further 50 pick-up points will be introduced later this year.