We are part of a tech-savvy nation who have become accustomed to instantly connected services like Uber, Amazon Prime and Deliveroo. Expectations for ‘everything now’ has become the standard and consumers are benchmarking customer experiences from every sector against one another. We are in the radical age of “uberization” and field services are under pressure to transform customer experiences.
Localz was joined by Claire Rowland, world-renowned UX and IoT specialist and author at its Innovation Day last year to discuss the impact “uberization” is having on the field services industry. Claire is recognised as an authority on UX design and has led the design of the 2nd generation Remote Heating Control (the predecessor to Hive) and the first generation Smart Energy Report, the UK’s first consumer smart meter report. Her clients include Bulb, EDF.
Here, we recap the keynote presentation looking at how the integration of better communications can enable field services to better plan for and handle delays and uncertainty. To watch the entire keynote on-demand, head over here.