Field Service Management & the Impact of COVID-19
Organizations and businesses with essential frontline workers have encountered numerous challenges due to COVID-19, especially since many employees have been working remotely. Travel restrictions and personal contact have also been limited. Every industry has adapted in some way — including those in field services.
It’s important to ensure the health and safety of your employees and customers while still being able to provide key capabilities. A field service management software can help.
With the right platform and solution, you can digitize most of your tasks, which makes it easier for employees who can work remotely to do so more efficiently. Even though technicians are essential and must continue working in the field, a field service management software allows for contactless scheduling, easy messaging, remote assistance, and the ability to generate a quote on-site. Customers can even pay with a credit card to limit personal interaction and receive an invoice and receipt via email.