Greater Cincinnati Water Works Licenses Complete Indus SDM Suite
Comprehensive Customer, Asset and Field Service Management Solution to Help GCWW Maintain Standard of Excellence in Water Utility Industry
Indus International Inc. (NASDAQ: IINT), a leading Service Delivery Management (SDM) solution provider, today announced that Greater Cincinnati Water Works (GCWW) has licensed a full Service Delivery Management solution comprising best-in-class customer, asset and field service management suites from Indus. GCWW selected the Indus solution to help the utility deliver significant performance improvements and further its vision of being the standard of excellence in the water utility industry.
"While developing our strategic IT and business plans for the next seven years, we recognized the importance of effective maintenance management, accurate and timely customer information and efficient field service applications in achieving our goals," said David Rager, Director, GCWW. "We chose to work with Indus because they are providing a seamless solution that supports all of these needs. In addition, Indus' expertise and knowledge in the water and sewer utility industry made us confident that they could tailor the solution to meet our specific requirements."
The integrated solution will enable the utility to provide critical information to customer service reps (CSRs) and streamline the flow of tasks and information from CSRs to other sections and divisions, enabling greater utilization of field resources and improving field service workload management. The integrated system will even enable GCWW customers to set service appointments based on the best fit for their schedule, further improving customer satisfaction.
Indus' SDM solution will provide additional benefits, including the ability to better track customer contacts regardless of the medium chosen by the customer (e.g., phone, email, Internet, office visit, etc.). As a result, future interactions with the customer can be more efficient, and issues can be resolved in a more timely manner. Furthermore, the solution will facilitate GCWW's continued marketing of billing and call center services to other utilities in the area, providing additional revenue opportunities.
"Greater Cincinnati Water Works' efficiency and customer service has been recognized by industry organizations such as the Association for Metropolitan Water Agencies, so their standard of excellence is more than just a vision," said Indus Executive Vice President of Field Operations John Gregg. "Their investment in our comprehensive Service Delivery Management solution demonstrates that Indus is the right choice for industry-leading utilities committed to increasing customer service levels while delivering results to the bottom line."
GCWW is also planning to implement a departmental Field Mobile Computing strategy, empowering field service technicians with electronic access to schedules and work orders via mobile devices in the field. The utility believed that the mobile capabilities of the SDM solution look to be a good fit to the GCWW strategy.
About Greater Cincinnati Water Works
Greater Cincinnati Water Works, a municipally owned and operated utility, serves more than 1 million customers in the Greater Cincinnati area. The utility provides about 136 million gallons of water a day through 3,000 miles of water mains to most of Hamilton County and parts of Butler and Warren Counties in Ohio, and to Boone County in Kentucky. Their mission is to provide customers with a plentiful supply of the highest quality water and outstanding services in a financially responsible manner.
About Indus International
Indus is a leading Service Delivery Management (SDM) solution provider, helping clients in a broad array of industries optimize the management of their customers, workforce, spare parts inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management software products, professional services and hosted service offerings improve our clients' profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, high tech, consumer packaged goods and more. For more information, visit our Website at http://www.indus.com.