Reliable Application Access Boosts Productivity Of Mobile Field Team

Based in Columbus, Ohio, Grange Insurance and its affiliates serve policyholders across 13 states: Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin. The company prides itself on its speedy claims processing service. In 2008, 96% of policyholders who filed a claim with the company said they would recommend Grange to their friends and family, based on their claims experience. To process claims even faster, maintain the competitive edge, and make adjusters more productive, Grange rolled out the NetMotion Mobility® Mobile VPN.

Full Access from the Field to Process Claims Faster

Grange adjusters carry laptops to customer sites in the field and use two key applications for the bulk of their work: a third-party estimating program from CCC Information Services, Inc., and an in-house claims application. Adjusters take photographs of the damage to vehicles or property, access the applications via cellular data networks for entering claims information and estimates, then submit the entire claim from the customer site for faster processing.

Download this case study below to discover the solution and results.