Global Airline Improves Maintenance Crew Performance With Tablets

This case study from Stratix takes a look at a global airline serving 260 airports in 50 countries and territories with 3,500+ daily flights and a combined network fleet of 900 aircraft as efficiency problems are hindering the performance of its maintenance department. With little patience for inefficient service, this customer wanted to implement a solution to provide real-time information to its maintenance crew to better manage maintenance and parts inventory.

This customer wanted a mobile device with enough screen real estate to clearly and easily display complex schematics and diagrams. These requirements meant that tablets were the technology of choice. Being a current Stratix customer, this airline engaged Stratix to help pilot, select, and deploy the best mobile tablet solution.

This case study notes that the customer had five main goals they wanted to accomplish which consisted of: (1) configure and pilot a consumer device in a rugged environment, (2) provide MDM expertise to develop a consistent device image as well as manage and secure the device, (3) develop a support plan for spare pool management and help desk support leveraging asset tracking tools, (4) manage carrier activation/de-­‐ activation, and (5) provide project management oversight of both the pilot and production phases.

Download this case study below to read about the solution provided by Stratix and the results.