Getting Visibility Into Cellular Networks - Amica Insurance

Amica Insurance Uses Locality™ to Maximize Mobile Investments

Amica wanted to reduce employee downtime caused by poor cellular network and technology performance in the field. The company selected NetMotion Wireless’ Locality, the first-ever cellular network performance management software, to troubleshoot connectivity issues and choose the best networks and devices for its mobile workers to be productive. Amica employees now spend less time troubleshooting connection issues, and more time serving customers.

Lacking Insight Into Cellular Network Issues

Known for exceptional service, many of Amica’s auto and home adjusters are out in the field all day, traveling from site to site. For these adjusters, their vehicle is their office, allowing them to visit more customers and provide the highest level of service possible. Because of the mobility required to do their jobs, the adjusters rely heavily on public cellular networks to access critical data and applications, including web-based estimation and claims systems. “Our field-based employees need the same consistent access our office-based workers have,” said Greg Saugy, Senior Network Operations Specialist with Amica. “And while we have tools to make that happen on the LAN, and WAN, a lack of visibility across our mobile cellular deployments complicated matters.”

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