5G is here and so is the need to roll out 5G networks and infrastructure. How can telecoms optimize their field service operations to keep pace?
Today’s field service challenges are not just limited to work origination or assignment, but also execution. In the field, technicians are forced to spend valuable time on routine tasks, such as capturing data, uploading photos, and filling out close-out packages with hundreds of data points.
Often, technicians are dispatched to sites with minimal context and asked to triage issues and attempt spot fixes. It’s slow, inefficient, and usually requires a call to the back office for support or additional parts.
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