By Jenna Guy, ECI
The speed at which the field service management (FSM) landscape is evolving is alarming for many service providers, especially those wondering if they’re doing enough to future-proof their business and guarantee long-term growth.
From new tools and technology to a changing workforce, trying to stay ahead of the curve can be overwhelming. Don’t worry, though. We’ve put together a list of five ways you can prepare your service-centric business for the future:
1. Be mindful of demographic changes
The workplace is getting younger and younger with the rise of millennials and Generation Z. Have you considered what a younger workforce means for your business? Digital-savvy generations value mobile and online experiences, convenience, and self-service. They also expect increasingly personalized experiences from the brands and businesses they deal with, whether that’s personal recommendations on Netflix or Amazon or email communications tailored to their interests.