Future-Proofing Your Field Service Business

By Jenna Guy, ECI

The speed at which the field service management (FSM) landscape is evolving is alarming for many service providers, especially those wondering if they’re doing enough to future-proof their business and guarantee long-term growth.

From new tools and technology to a changing workforce, trying to stay ahead of the curve can be overwhelming. Don’t worry, though. We’ve put together a list of five ways you can prepare your service-centric business for the future:

1. Be mindful of demographic changes

The workplace is getting younger and younger with the rise of millennials and Generation Z. Have you considered what a younger workforce means for your business? Digital-savvy generations value mobile and online experiences, convenience, and self-service. They also expect increasingly personalized experiences from the brands and businesses they deal with, whether that’s personal recommendations on Netflix or Amazon or email communications tailored to their interests.