Infographic | August 31, 2022

From Inquiry To Install: How A Home Services Company Crafted Powerful Customer Interactions In Real Time

Source: Hitachi Solutions

Making an emotional connection with customers is critical to building loyalty and increasing retention, and service and sales teams sit in a prime spot to enhance that connection. Every experience a customer has with a home service and sales representative is a direct reflection of a company’s brand. You want to turn your in-home sales and service personnel into brand ambassadors, but it’s a goal that requires the right service tools and technology from in-coming calls, to ordering, and through execution.

But how many companies provide that seamless experience? According to Microsoft, one out of six companies are still running services operations through a series of manual processes, typically piggy-backing onto a CRM or sales management application, augmented by Excel spreadsheets. The time spent and potential for error are way too high. And the customer experience suffers.

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