From Current Transformer To Customer Tablet: How To Give Your Utility A Digital Makeover

It’s no secret that digital is having a major impact on enterprises in all industries. The shift to digital and mobile operations is transforming the way that companies do business, and utilities are no different. Over the past 12 months, there has been increased demand and traction for mobility solutions across the multiple channels within the public utilities industry as customers embrace mobile devices like cell phones, iPads and other devices to pay their bills, view energy usage and to stay informed about power outages and policies.

A September 2013 Energy Central/Intelligent Reality webcast sponsored by KONY Solutions examined best practices for giving your utility a digital makeover. Speakers included ComEd’s Frank Scumacci and Shachella James of CenterPoint Energy. Junie Dinda, with KONY Solutions, also sat on the panel.

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