Article | June 15, 2021

Four Technologies Reshaping The Field Service Scenario

Source: OverIT
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The features provided to companies for optimizing their field processes have undergone a significant change over the years, keeping pace with the evolution of the enabling technologies. Let’s discover those providing a significant impact on companies and how they fit into the global Field Service arena.

Artificial Intelligence

To reshape a company’s field processes, the modern Field Service Management shall solve issues frontline workers are constantly exposed to, providing them the best possible digital support to successfully complete the activities assigned. This is only possible by introducing dedicated tools relying on groundbreaking features for data collection and debriefing to automate the daily operations from the first scheduling and optimization phase to the final activity execution.

Regardless the use of tools for manual or automatic scheduling, stand-alone or integrated into other corporate ERPs, introducing AI for supporting task creation and workload distribution on the agendas of field resources, dramatically improves planning by reducing time consumption and margins of error. AI Support allows, for instance, sending the right technician to the proper work site, with the desired skills, spare parts and tools needed to carry out a job. Such technology also has a positive knock-on effect on the management of recurring activities, since using specific algorithms on the history of past appointments provides accurate predictions of any possible issues long before they occur.

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