Delivering the right data at the right time to field service workers presents a unique challenge. Technicians need information in the context of the physical world, when they’re on the job with tools in their hands. Screens and paper-based manuals don’t cut it. Organizations that don’t get field service technicians the training and other information they need on the job risk a growing skills gap.
Field service technicians are face-to-face with customers on a daily basis. They have a valuable opportunity to establish rapport and create a positive experience with your company. It’s important to empower them to be more efficient and improve customer satisfaction, and now you can.
Through mixed reality, Microsoft is empowering field service organizations to create, problem solve, and collaborate in 3D