Five Questions for a Field Service Expert podcast featuring Ralph Rio of ARC Advisory Group. Ralph is a vice president and industry analyst whose areas of expertise include field service management, mobility, and the Industrial Internet of Things (IIoT). In this podcast, Ralph offers advice and guidance on:
- What digital transformation means for field service organizations
- The implications of IoT and sensors for field techs
- The use cases field service organizations are using mobility to solve for
- Building the business case for digital transformation
The episode runs about 15 minutes.