Fieldcode And Parloa Partner To Deliver AI Voice Agents For Field Service Automation

Fieldcode becomes the first Field Service platform to integrate Parloa’s enterprise-grade AI agents

Fieldcode, the field service management (FSM) software provider known for its Zero-Touch automation, and Parloa, a software company specializing in agentic AI for enterprise customer service, have announced a strategic partnership. Through the integration of Parloa’s advanced voice AI technology, Fieldcode becomes the first FSM platform to offer white-label AI voice agents, enabling service organizations to automate phone-based interactions directly within their field service workflows.

Bringing Agentic Voice AI to Field Service Operations for the First Time
The collaboration allows Fieldcode customers to deploy custom-branded AI agents that handle both inbound and outbound calls using natural language. The agents can schedule appointments, capture customer issues, update tickets in real time, and trigger technician dispatch—all without human intervention or external call center software.

Built on Parloa’s agentic AI technology, the voice agents are designed for real-world customer service complexity, including

• Understanding and responding in natural conversation, across multiple languages;
• Adapting to pauses, a change in caller need, and when necessary, handing off to a live agent;
• Maintaining secure, compliant data handling;
• Integrating natively into Fieldcode’s service automation engine

Integrated Use Cases for Field Teams
With Parloa’s truly agentic AI embedded into Fieldcode’s FSM platform, organizations can automate:

• Outbound appointment confirmations: Voice agents proactively contact customers to confirm, reschedule, or gather access details for service visits
• Inbound service calls: Customers can initiate cases, get troubleshooting help, or check technician status without waiting in a queue
• Real-time service synchronization: Every interaction updates schedules, tickets, and workflows inside Fieldcode—improving data accuracy and service speed

“This partnership brings Parloa’s AI agents into the hands of Fieldcode’s field service teams who need reliable, multilingual, and fully integrated voice automation,” said Malte Kosub, Co-Founder and CEO of Parloa. “We’re thrilled our solution empowers Fieldcode to help companies scale service, improve responsiveness, and control quality – all without scaling headcount.”

Beyond Integration: Fieldcode Becomes Official Reseller and Solution Provider for Parloa
In addition to integrating Parloa’s voice AI agents into its FSM platform, Fieldcode is now an official Reseller and Solution Provider for Parloa. This expanded role enables Fieldcode to support enterprise customers with voice AI implementations that go beyond traditional field service use cases. Whether it’s contact center automation, multilingual customer support, or AI-driven workflows across departments, Fieldcode can design, deploy, and manage Parloa’s agentic AI solutions tailored to broader business needs.

“Our Zero-Touch vision is about removing friction from operations. As a solution provider for Parloa, we’re now able to extend that vision beyond field service, helping companies automate and scale voice interactions across every customer touchpoint,” said Matthias Lübko, CEO of Fieldcode.

Availability
The joint solution is available immediately to Fieldcode enterprise customers. It supports 24/7 deployment, multilingual capabilities, and full customization of scripts, workflows, and branding. For more information, visit fieldcode.com.

About Fieldcode
Fieldcode is a field service management software built on 20 years of global expertise. It delivers a fully automated Zero-Touch process, automating ticket movement from creation to technician without manual intervention and easing the workload for dispatchers. The software leverages cutting-edge technology to optimize field operations, simplify processes, and improve efficiency across every stage of service management.

About Parloa
Parloa is a software company that develops agentic AI solutions for enterprise customer service, with voice at its core. Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa began with the belief that every great conversation is the start of a relationship, a principle that still guides how the company builds technology today. Leading global brands use Parloa’s advanced AI agents to improve service at scale, increase customer loyalty, and unlock new revenue. Parloa employs 300 people across offices in Berlin, Munich, and New York. For more information, visit parloa.com.