Bringing a Simplified Approach to FSM Solution Decision-Making featuring Gartner Research
PLANO, TEXAS and LONDON – [Sept. 21, 2016] – FieldAware, the leader in made-for-mobile, cloud-based field service automation solutions today launches a new report featuring Gartner research. The new report breaks down field service in to six key areas, helping field service organizations to see where best to put their investment, based on the outcomes they need to achieve.
The Gartner report ‘The Six Categories of Field Service Management Application Functionality’ notes that “IT leaders can use this research to understand the key capabilities and the benefits their organization can derive from each functionality requirement.” Gartner acknowledges “there is confusion in the market as to what capabilities are included in end-to-end field service management and how it differs to other markets such as enterprise asset management (EAM) and product life cycle management (PLM).
“We are delighted to launch this report as FieldAware’s principal goal is to simplify field service,” commented Steve Mason, CRO of FieldAware. “The various options available within field service management are widespread and this report helps clarify the varied technologies that exist and how they benefit a business - it is a must-read for anyone managing a field organization”
“For many companies choosing and implementing a solution can become complex and potential efficiency gains are then being missed. This means those organizations are not seeing the full return from their investment and matching the right solution to solve the right problem can be the stumbling block. We know that the easier a solution is to implement, the easier it is to use and the faster it is to integrate, the better the ROI.”
“Many IT leaders do not have a good understanding of the missed opportunities for increased revenue, cost-efficiency and customer loyalty that their competitors are taking advantage of by deploying key capabilities in each field service management (FSM) category,” notes Gartner, Inc. in The Six Categories of Field Service Management Application Functionality, Jim Robinson, July 2016.
“IT leaders supporting field service leaders need to understand the key technical capabilities required to integrate each function and that it may take multiple field service vendors to cover all six categories,” Gartner concludes.
Choosing the right field service management solution does not need to be an overwhelming task, but is an important step in increasing the productivity of field service staff, growing revenues, improving customer satisfaction and retaining skilled employees.
To find out more on how FieldAware is simplifying field service with innovative field service solutions – watch our overview video here
To access a complimentary copy of the Gartner report ‘The Six Categories of Field Service Management Application Functionality’ click here.