News | May 22, 2014

FieldAware Develops Open API To Drive Innovation In Enterprise-Class Field Service Operations

Source: FieldAware
FieldAware

Releases Application Programming Interface (API) to speed integration of new functionality and services

Plano, TX --  FieldAware, a leader in made-for-mobile, cloud-based field service automation solutions, has released for general availability its open Application Programming Interface (API) to speed integration and development of third party applications and services.   The FieldAware API is a RESTful implementation that enables applications to interact with and share data with FieldAware’s mobile applications.  It is meant to encourage innovation around the FieldAware platform and to bring added value to customers.

“Field service operations are empowering field service workers with mobile technology to bring tremendous efficiencies and productivity improvements.  Easy integration with third-party applications, including cloud-based infrastructure and business systems, is necessary to maximize the impact,” said Johnny Jones, FieldAware’s VP of Global Distribution. 

The first co-development using FieldAware’s API is with NetSuite.  FieldAware has integrated its mobile field service solutions with NetSuite’s cloud-based business systems to provide customers with a seamless enterprise-class solution for automating and optimizing field service organizations.  The FieldAware for NetSuite integration leverages FieldAware’s new API to integrate flexible mobile field service automation functionality with NetSuite’s cloud-based accounting, ERP, CRM and e-commerce capabilities.

“The co-development of the FieldAware for NetSuite integration gives our customers turnkey integration with the leading cloud-based enterprise business systems,” Jones said.  “The ability to synchronize data across the NetSuite and FieldAware platforms brings a new level of automation and flexibility that can translate to better service and competitive edge.”

FieldAware’s made-for-mobile solution automates field service processes to increase productivity and safety in the field.  It provides a flexible mobile architecture and customizable workflow for all functions in the work order life cycle including work order and asset management, job scheduling, time sheets, quotes and invoicing.  The FieldAware for NetSuite integration enables data from both the NetSuite and FieldAware systems to be synchronized in real-time which enables new functionality. The integrated solution allows users of either system to create, read, update, delete and invoice transactional data (i.e. sales orders, jobs and invoices).  Worfklows can be adjusted and synchronized across both platforms immediately and NetSuite users can push changes in customer data and job information in real-time to FieldAware.

About FieldAware

FieldAware is re-shaping the field service industry. Our made-for-mobile, cloud-based field service management software is easy to use and built with incredible flexibility – a combination that enables field service organizations to better serve their customers and outperform the competition. The FieldAware software was architected as a native mobile platform, which works seamlessly with a business’s existing applications, with no incumbent legacy technologies to modify or migrate from.  We combine our software with the industry’s best implementation, on-boarding and support services, enabling companies to take full and rapid advantages of advances in today mobile field service environment. For more information, visit fieldaware.com.

SOURCE: FieldAware