Steady technological change has improved many aspects of field service, allowing for increased efficiency and improved insight into operations. Now with the rise of no-code application configuration, any field service manager can create advanced custom mobile data collection apps with process automations and real-time dashboard reporting. Field service management is now poised for rapid digital transformation, and there are opportunities to achieve a competitive advantage by embracing these new tools.
Instead of optimizing existing processes, new technology offers field service managers the opportunity to revolutionize their operations completely.
We've identified some best practices to help you increase ROI, optimize your business processes, and achieve meaningful digital transformation.
1. Increase your business agility
While some business processes are static, with data collection requirements and workflows that remain fixed, most organizations have processes that evolve with time. Workflows are often dependent on the types of data that need to be collected, or the business processes must be adapted to new competitive or regulatory environments.
Leveraging configurable business apps allows organizations to make quick changes to data collection forms or streamline workflows. New iterations can be brought from concept to launch with minimal disruption and IT resources, as an operations manager or business analyst can push these changes out instantly to all users without writing any code.