Case Study

Field Services Mobility Use Case Guide: Top Micro Apps To Improve Customer Experience And Operational Efficiency

Source: Capriza

Heightened customer expectations and the growing reliance on third-party contractors have increased the demand for field organizations to operate more efficiently and effectively than ever.

Today, many organizations still rely on manual or paper-based processes which serve to slow down operational agility, lower first-time fix rates, and increase maintenance costs. This is primarily due to the fact that corporate applications like ERP, CRM, FSM, and EAM are complex and totally inaccessible to workers at the edges of the enterprise.

By digitizing and simplifying the critical tasks and processes, and delivering them securely to the smartphones and tablets of your field service workers, you can ensure that your field organization is able to meet the increasing demands of the business.

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