Field Service Solutions: myServiceForce.com's Field Service Software Helps Small Businesses 'Find' A Fortune In Lost Time And Inventory
Windows Mobile 5.0 Platform Brings Real-Time Enterprise-Level Technology to Technicians on the Road
myServiceForce.com, the mobile technology field service company, today launched its on-demand software for small businesses, integrating with Windows Mobile 5.0. The hosted solution gives on-the-road service teams real-time access to sales and customer information, eliminating clumsy paper-based tracking that typically costs hundreds of dollars in lost inventory and time -- every day.
Using low cost PDAs and smartphones supporting Mobile 5.0, myServiceForce.com can give any field service business -- with one truck or 20 -- extremely affordable access to the kinds of "back office" systems that only the largest competitors could afford, delivering new levels of savings and efficiency.
Until now, franchisees, plumbers, electricians, HVAC and pool and spa contractors have absorbed the price for this hodgepodge of paper, phone, pager and scribbled notes. The lost opportunity: inefficient scheduling, inventory that's unaccounted for, and time that's supposed to be on the clock, but never makes it onto the invoice.
myServiceForce.com's real-time data synchronization integrates with the Windows Mobile 5.0 platform to link mobile systems to central applications, including QuickBooks® accounting programs, scheduling software and inventory management.
"myServiceForce.com's on-demand field service solution has helped me cut my billing cycle in half, significantly speeding time-to-payment," said Tom Willison, president and owner of Riverside, California-based Pro Mechanical Service. "In the past, I needed one dispatcher for every 10 technicians in the field. With myServiceForce.com, a single dispatcher can handle up to five times the work load, resulting in six-figure savings and providing my technicians with more bandwidth to take on additional calls."
How It Works
myServiceForce.com's hosted model gives companies an easy, low-cost means of getting big-company features -- for no more than $60 per user, per month.
The mobile devices work anywhere -- even when out of range of a wireless network -- and re-synchronize as soon as they're back in range. Devices print invoices immediately upon service, cutting time-to-payment. Linking with scheduling software optimizes routes, while ensuring that dispatched trucks have the required equipment.
The system can be up-and-running within three days, with full payback in 120 days. Customers report immediate ROI:
- Scheduling 3-10 additional service calls per technician weekly
- Eliminating 95 percent of the field paperwork associated with service calls
- Capturing more than $120,000 in "lost" or under-reported inventory from five trucks, in a year's time
- Reducing in-office administrative and dispatching support by 25-50 percent
Initial devices include: smart phones from Verizon, Cingular or Sprint; PDAs; and the ruggedized handheld Symbol MC70.
"Field worker efficiency and inventory tracking are field service companies' biggest pain points," said Gary Rawding, president of myServiceForce.com. "We're bringing pay-as-you-go mobile field service technology to the small business market -- with the kind of back-office integration that every company needs."
About myServiceForce.com
myServiceForce.com is an award-winning developer of service automation solutions that leverage the Internet and wireless technology. The company combines best-of-breed management software with full-function mobile devices to enable field service companies to improve productivity, reduce operating costs, increase revenue and enhance customer service by eliminating manual, paper-based processes, and creating real-time, on-site transactions. Founded in 2001 as Aereon Solutions, myServiceForce.com is headquartered in West Chester, Pa. For more information, visit http://www.myserviceforce.com.