Brochure: Field Service Solutions

Sprint offers solutions that contain the technology, services, partners and Industry knowledge to address the challenges the Field Services Industry faces on a daily basis.

Today in the Field Services Industry, there is one overarching trend: how services are delivered determines the value of those services. The delivery must be timely, tailored and tracked, while keeping a close eye on a variety of diverse issues, including reporting accuracy and speed, network security and systems integration. In order to succeed, the Field Services Industry must utilize a tailored communications plan.

Industry challenges
Establishing an efficient delivery method presents the following set of challenges in the Field Services Industry:

• Ineffective supervision. Without the ability to track and communicate with mobile workers, management cannot effectively supervise their team
• Low productivity level. Long processes to dispatch jobs results in inactive workers and inefficient management processes
• Poor customer service. Customers dissatisfaction results from slow response time and inability to address and resolve problems quickly

Industry solutions
Solutions offered by Sprint are tailored to meet the ever changing needs of the industry:

• Field management. Dispatch job notifications and daily schedules of work directly to workers' devices and instantly send audio e-mails and receive e-mail responses as text messages on rugged devices
• GPS technology. Quickly locate remote workers wirelessly on maps, monitor equipment use for maintenance, safe operation and unauthorized use and wirelessly track and integrate time and other functions at the job site to the back office system
• On-site accountability. Enable workers to login and logout of work or individual jobs via simple phone entry and provide checklists of job and status of their completion, directly on wireless device