Field Service Software: Tremco Purchases Datria Speech-Enabled Software Solution To Aid Field Service Technicians
Datria, supplier of configurable packaged speech-enabled mobility solutions for field service and asset management, recently announced its 80th speech-enabled customer, Tremco Incorporated. One of the nation's largest service providers for commercial roofing will rollout Datria Ticket Management, 4.0 to 400 technicians and managers initially, allowing them to use the speech recognition properties to share and receive data from SAP applications for service orders and time management.
"We're counting on Datria's mobility solution to enable our field workers through speech and provide a smooth transition along with user acceptance of the changes our forthcoming upgrade to SAP R3, ECC 6.0 will bring," said Walt Compernolle, director of field operations, Tremco. "This solution was chosen because it was more cost-effective than any device-based solution we investigated during the selection process and Tremco is expecting a full return on our investment in six months or less."
Field technicians will use Datria Ticket Management to communicate in real-time with Tremco's existing service management solutions from SAP. They will simply use their cell phones to connect directly to SAP, and the Datria mobility solution 'interviews' them about their work, their schedule, materials used, etc. The technicians will respond in natural language, with Ticket Management converting the conversation to data and updating SAP. Ticket Management can also 'read' SAP data, convert the data to speech, and deliver the required information telephonically to the field organization.
Besides providing the normal work information to and from the service systems, Tremco plans for Ticket Management to pass on lead and up-sell information to its sales organization as well. "Datria has been an SAP partner for sometime now, and is in full alignment with SAP's NetWeaver, speech, and mobility initiatives. This in turn provides our joint customers like Tremco the unique advantage of leveraging SAP's broad suite of enterprise offerings with a cost-effective speech-enabled mobility solution," said William Goodison, executive vice president, Datria. "Having access to the wealth of knowledge and information that resides in SAP's systems via speech allows SAP customers to benefit from the most cost effective and efficient mobile user interface available recently, thus bridging that important last mile between corporate systems and the mobile worker."
The Datria speech enabled solution will also interact with SAP modules for financials travel management for expense reporting and Materials Management for reporting of parts usage and logistics information. Datria Ticket Management runs on the Genesys VoiceGenie version 7 platform and is SAP Powered by Netweaver certified.
About Datria
Datria Systems, Inc., designs, sells, and services speech-enabled configurable mobility solutions focused on improving the productivity of mobile workforces while reducing the cost to support them. Datria's products enable customers to exchange real-time information between a central office and field representatives, using only human voices and a phone or two-way radio connection. Datria serves the communications, utilities, manufacturing and health care industries. Founded in 1997 and a member of the VoiceXML Forum, Datria is based in Englewood, Colorado. For more information, please visit www.datria.com or call 800-583-9509.
SOURCE: Datria Systems, Inc.