There are plenty of ways to deliver fast, smart, and personalized service to your customers. The best field service organizations are doing it with a comprehensive field service management software. To put it simply, the future of field service is through a software solution. As competition continues to grow and customer demands continue to rise, the need for a solution that provides a superior customer experience with exceptional service is a must.
In the era of connected field service software, automation, and mobile field service apps, the days of manual field service processes are long gone. There are still plenty of organizations that are pushing paper, using whiteboards for scheduling and requiring their technicians to spend a lot of time doing administration work in their trucks, as opposed to moving on quickly to the next job site.
With customer expectations changing as they come to expect a near on-demand type of service from their providers, it is now up to field service organizations to meet that challenge and exceed it. They must find a way to revolutionize their service delivery if they expect to maintain the market share in their area. Field service organizations are more than capable of meeting these expectations and delivering smart, personal service. Here are some statistics that field service organizations should understand about the industry and where it is headed.