Product/Service

Field Service Mobility Solutions

Source: Stratix Corporation

Field Service Mobility Solutions

Customer expectations regarding the speed and quality of field service are rising exponentially. The Web is also making it easier to access or share customer experiences and compare service providers, putting more pressure on you. Modifying a business process to meet new compliance demands or to perform ahead of your competitor’s game can seem like trying to hit a moving target.

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Datasheet: Stratix Mobile Field Service

Adapt to a moving target
Customer expectations regarding the speed and quality of field service are rising exponentially. The Web is also making it easier to access or share customer experiences and compare service providers, putting more pressure on you. Modifying a business process to meet new compliance demands or to perform ahead of your competitor’s game can seem like trying to hit a moving target.

Best-in-class companies are using mobile field service to adapt to these changes with positive results: 21% faster repair times, 22% greater productivity, 20% more first-time fixes; and 11% greater service margins*. Stratix is driving these results even deeper with Stratix Mobile Field Service—the industry’s most robust and configurable rules-based mobile software.

Change your game
Stratix Mobile Field Service empowers your business to implement business logic with exceptionally less time and cost. When you need to reduce the invoice amount requiring a customer’s electronic signature from $1,000 to $500 because of new compliance pressures, for example, you can do so without recoding the application.

You can seamlessly integrate Stratix Mobile with your back-office systems to rapidly optimize a wide variety of business processes in the field including: Sales Order Management, Invoicing, Inventory, Asset Management, and Customer Management. And when you take advantage of our Scheduling Optimization applications, you further 'up your game' with the most complete solution in today's competitive field service arena.

Drive sustainable business advantages
Stratix Mobile’s Business Rules Framework delivers the flexibility of a custom application without the high cost or burden on IT. The power to manage rules dynamically to meet constantly changing demands enables you to drive more first-time fixes, eliminate errors and time lags, optimize productivity, and reduce TCO. In addition to Stratix Mobile's Field Service applications, Stratix Scheduling Optimization solutions drive several key advantages for your business:

  • The right technician based on geography, inventory, SLA & skill set
  • More calls per day per technician
  • Decreased travel times for technicians
  • KPI monitoring & SLA monitoring capabilities
  • Service versus profitability reporting
  • Less technician overtime

 

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Datasheet: Stratix Mobile Field Service