Field Service Maturity: Is The Time Right For Your Evolution?
Most companies working in field service today use some form of technology in place of the manual, often paperbased, processes of the past, whether it’s basic smartphones or the most complex of the emerging field service management solutions out there.
The maturity of a company’s field service operations is dictated by many factors: company size, type of industry and clients served, complexity of workflow, value of the assets and equipment they supply and service, and their leadership. What’s common to all field service organizations is that their organizational maturity—and their ability to serve as a business differentiator—corresponds directly to the effectiveness of their technology, regardless of what that technology is. The more effective it is, the better the organization can serve the larger business.
This guide provides field service leaders the tools to evolve by illustrating how a focus on technology maturity can form the foundation of operational maturity.
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