Field Service Management: ServiceBench And ClickSoftware Launch End-To-End Field Service Management Solution

ServiceBench, the leading provider of web-based service management solutions, and ClickSoftware Technologies Ltd. the leading provider of mobile workforce management and service optimisation solutions, recently launched a comprehensive, low-cost field service management solution that combines ServiceBench's proven Warranty solution with ClickSoftware's ServiceOptimization suite.

Service organisations, manufacturers, warranty and parts providers face an increasingly demanding landscape when it comes to meeting or exceeding customer expectations. While discrete solutions exist to service the needs of each individual link in the service chain, no single vendor has managed to combine all capabilities. The result is often excessive cost, disjointed business processes and ultimately poor customer service. The solution being launched today provides a truly comprehensive cross industry capability. Both ClickSoftware and ServiceBench are leaders in their respective fields. The combination of both capabilities is designed to drive cost out of the service operation, resulting in more effective and efficient solutions for the end customer.

"This alliance will help ServiceBench customers optimise the management of their field service network, increasing the speed and efficiency of service call response," said Michael Dering, President and CEO of ServiceBench. "We are very pleased to partner with a market leader like ClickSoftware on this initiative, which will enable our customers to improve profitability, increase customer satisfaction, and achieve service excellence."

This solution includes the following components:

• Optimised Scheduling and Street Level Routing: ClickSoftware for Installation, Maintenance and Repair Services is the first stand-alone, world-class service optimisation solution tailored specifically for mid-sized organisations. The solution provides optimised scheduling and real-time mobile communications that can be rapidly deployed with minimal implementation effort; managing the lifecycle of the service call from creation through to dynamic scheduling and real-time reporting.
• Warranty Management: The ServiceBench Warranty solution manages comprehensive services to fulfill manufacturer product warranty. Facilities range from scheduling service calls, dispatching technicians and ordering replacement parts to surveying customer satisfaction. ServiceBench's online administration of warranty registrations, claims processing and payments reduces turnaround time and the analytics component provide end-to-end visibility into the entire process.

"We are constantly seeking partners to help ClickSoftware achieve its vision of end-to-end service chain optimisation. With a number of significant joint customer engagements already underway, the alliance with ServiceBench fills a key link for ClickSoftware and we are excited about the opportunity that this brings," said Nigel Clark, Vice President of Alliances at ClickSoftware.

About ServiceBench
ServiceBench is a leading provider of service management solutions that integrate post-sales service activities including service call management, field service management, parts management, claims management and service contract management. The ServiceBench on-demand system easily enables service transactions between manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers. ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage.

For more information visit www.servicebench.com

About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organisation. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organisations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners – ClickSoftware is uniquely positioned to deliver superb business performance to any organisation. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visitwww.clicksoftware.com.

SOURCE: ServiceBench