This is part one of a five-part series outlining the top trends in the field service market. Our first trend is one that is enabling field service technicians to improve productivity and work connected through mobile augmented reality.
The rollout of mobile technology is reaching a tipping point in the market. Many organizations have well-established mobile applications that connect to cloud platforms that provide immediate views into the operational workflows of their business. It is estimated that by 2020 75% of all field service organizations will be using mobile tech for their operations. This will ensure that technicians have the most up-to-date information when they need it and enhance the data capture from the field.
For organizations that have deployed mobile, the next question is how to further extend this investment to provide additional capabilities and drive improved efficiencies to both their customers and their field workforce. For many, this points to deploying applications that incorporate augmented or mixed reality solutions into their workflow.