Field Service Evolves Through Automation And Rugged Tablet PCs

The field service industry has outgrown manual and paper-based processes in its never-ending quest to improve efficiencies and productivity. Many companies today understand the connection between automation, performance and profitability and have automated their dispatch, inventory management, paperwork and other operations with mobile devices.

Automated dispatch systems or service order management systems improve workload management and enable better staffing. Automated service order routing and assignment, along with enhanced internal policy and process changes, reduce the number of field trips, fuel costs and drive time. And mobile computer integration with customer information systems provides the service technician with real-time information in the field.