Field Service Contract: ServicePower Announces New Contract With Metabo
The new contract will provide a complete warranty claim management solution
ServicePower's Field Service Solutions (FSS) Division, a provider of Web-based, automated job scheduling, GPS tracking and navigation, and warranty claim management services for the service delivery and installation industries, today announced an agreement with Metabo Corporation to provide a complete warranty claim processing solution.
"Metabo has chosen ServicePower's industry leading warranty claims processing services to assist us in improving the efficiency and speed with which we process our service partner's repair claims," stated Richard Lawson, Director of Operations, Metabo Corporation, USA. "The ServicePower Web-based applications allow our service companies to submit claims online, in a real-time environment, while allowing Metabo strict control over audit validations and payment release. Metabo will also benefit from ServicePower's analytics suite, which allows management to access critical product performance data."
"ServicePower's warranty claims processing services gives Metabo the ability to offer web-based processing and quicker payments to its service partners," commented Chris Smith, CEO, ServicePower Field Service Solutions. "Moving from manual claims processing to Web-based processing is an exciting move we're happy to help Metabo and its service partners take."
About Metabo
Metabo Corporation, a leading international manufacturer of professional grade portable electric power tools and abrasives for industrial, construction and welding applications, has international headquarters in Nurtingen, Germany and U.S. headquarters in West Chester, Pennsylvania. The company has focused its product development on technological advancements in electronic circuitry and mechanical design, which has resulted in high performance, durable electric power tools. The name Metabo is German for "metal-boring," symbolic of the first tool -- a metal-boring tool -- manufactured by the company in 1924. For more information, go to www.metabousa.com.
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service chain. The company provides the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their directly employed field resources in specific geographical areas and supplement their coverage with a network of independent, authorized servicers in other areas. The routes for both the company's field resources and the independent servicers are optimized by ServicePower's technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers. ServicePower's customers include innovative, world leading companies such as Argos, Avaya, GE, Hitachi, Sanyo, Sharp, and Siemens. For more information, visit www.servicepower.com.