Field Mobility: How To Create Employee Buy-In

By Sarah Howland, Integrated Solutions magazine

If you've managed a technology deployment within your company, you probably understand the resistance you can face from workers being asked to change their processes. Even if the solution will ultimately help make your workers' daily duties easier, many balk at the idea of doing things differently. This resistance can stem from a variety of factors — feeling threatened, not wanting to learn a new process, aversion to technology, fear of change in general. You don't have to settle for a rollout nightmare, though, next time you implement a new technology — there are measures you can take to foster acceptance among your employees to make the introduction of the technology easier. Xerox Corp. mastered this concept with its recent field service deployment, and the tactics the company used can help you during your next rollout.