Everything In Its Right Place: Badenova's Efficient Appointment Booking And Resource Planning

Coordinating field staff is a challenge that can be mastered only by efficient and flexible planning. Having the right software in place can simplify the planning process, save costs and materials, and reduce unnecessary stress. By introducing ClickSoftware’s ClickSchedule solution, German energy provider Badenova, has optimized its resource planning and centralized its work order management process. An SAP R/3 adapter connects the mobile solution directly to the company’s backend SAP system.

When Badenova was formed from the merger of six local energy providers, the company raised expectations for a more effective and efficient organization of the company’s business processes and, as a result, the expectation for increased rates of return. The unbundling forced by the network agency required greater competitiveness from providers.

More efficient processes in the technical area

The important technical area was crucial for reaching the objective of optimizing business processes in services and plant maintenance. This is an important issue, since 50,000 jobs are handled by 360 engineers every year.

The first step towards the new “control concept” was the complete reorganization of the internal coordination and scheduling department. As part of this process, ClickSchedule was integrated into the existing SAP system.

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