5 Essential Ways To Reduce Customer Churn In Your Field Service Operations

By Vikram Takru, CEO of KloudGin

Service businesses schedule and dispatch hundreds or even thousands of jobs per day. It’s the responsibility of office support staff to process appointments, assign them to the right technicians with the right skill sets and find suitable times for the work to be completed.

Customer experience is the single most important aspect of field service. Job effectiveness and quality of service are crucial pieces of the puzzle that determines customer satisfaction, as is time management. In fact, 36% of customers won’t rehire a service business if a technician is 30 minutes late. 

Bringing every piece of field service management together to provide the best possible customer experience is no easy task. This is especially true when dispatchers have little to no visibility into their workforce. Multiple types of work orders that require varied skills and equipment can further complicate matters. 

Dynamic, AI-driven scheduling and dispatching solutions empower businesses to automate role tasks, gain operational efficiencies, optimize crews, and enhance productivity – all culminating in a better customer experience. 

Here are the most essential features of a dynamic scheduling engine.