Enhancing Officer Safety While Reducing IT Support

This case study from NetMotion Wireless takes a look at the Oregon State Police (OSP) as they were looking for a faster, more precise way to troubleshoot cellular network and technology issues to increase field officer and staff productivity. The organization selected NetMotion Wireless’ Locality, the first-ever cellular network performance management software, to gain visibility into the cellular networks its field officers and mobile employees connect to every day. OSP uses Locality’s performance data to find the best cellular coverage for its employees, troubleshoot help desk tickets and reduce cellular costs.

 Restricted Cellular Network Visibility

OSP provides critical public safety services to citizens and public safety partners across the state of Oregon. Officers and other field employees regularly work from their vehicles and move from location to location throughout the day. Needing to access central information systems and databases from the road, officers rely heavily on public cellular networks to make the connection. But given the wide geographic area OSP officers are covering, they would often experience connectivity issues on those networks that were hard to track down. With a commitment to “Be There” whenever the citizens of Oregon need assistance, OSP’s technical staff wanted to easily troubleshoot and eliminate any preventable connection issues its employees faced working remotely.