Empowering The Right Service Technician With The Right Tablet: No Longer Just A Productivity Multiplier

This white paper from VDC Research Group discusses the need for field service companies to be able to deliver the right information at the right time to field workers and the right devices to serve this business-critial information. Since field service technicians often act as the organizations primary interface with their customer it is important that the technician be able to perform the required maintenance while also being engaged with the customer to drive satisfaction, retention, and potential cross and up selling opportunities.

Field service organizations are often evaluated on metrics such as first time fix, SLA compliance, and workforce utilization. Metrics such as customer retention, satisfaction, and revenue are also extremely important factors. To support these efforts and improve overall service levels forward thinking organizations are leveraging strategic investments in equipping field service workers with the right mobile device.

Businesses have focused a lot of their attention on ‘consumer’ tablet and media pad solutions, but for field workers operating in less-than-optimal environments these devices may not have the reliability required of a piece of business critical technology. Some of the most critical requirements for optimal performance are sunlight viewable displays, intuitive interfaces, I/O options, battery performance, security features, and a rugged or durable design.

Download this white paper from Motion Computing below to learn more about what tablet solutions fit with different service technicians.