As service operations have become more complex, and more critical to the enterprise bottom line, field service automation has evolved into robust, comprehensive offerings called full-service lifecycle management solutions. These solutions allow service to become critical to a company’s profitability and long-term value, not just a cost center. Simultaneously, a mega end disrupting manufacturers’ traditional CapEx business model is the growing demand for new “Product-as-a-Service” consumption models. This disruptive trend is forcing service organizations to re-think how they meet growing customer demands—such as a faster ROI—and how they increase revenue while maintaining a competitive position this new industrial revolution.
This is where Astea International shows its value: helping many Fortune 1000 companies and global service organizations embrace new service paradigms to drive even higher levels of customer satisfaction, revenue and profitability. Astea is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including customer management, depot repair, service management, asset management, warranty management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts and data. They empower companies with knowledge and the agility required to quickly achieve a sustainable value-oriented business model that allows them to successfully compete in a global economy.