Emerging Technologies That Progressive Utilities Are Implementing Today
Carol Johnston, VP of R&D at Clevest, an IFS Company
If you think virtual reality is only useful when playing in escape rooms or that Artificial Intelligence exists only in the world of science fiction, then you’re missing out on a golden opportunity to improve both operations and customer satisfaction.
You’ve no doubt heard about emerging technologies such as augmented reality, the Internet of Things, and real-time geolocation tracking. But have you thought about how implementing them will help improve your day-to-day operations and increase customer satisfaction?
Adding emerging technologies to your existing technology platform – either in one fell swoop or piece-by-piece – will help you accomplish all this and more. Even better, bulking up your technology platform isn’t as expensive as you might think and will provide a significant return on investment via a reduction in overall costs, improved outage and service restoration, collaboration, ease of use and worker acceptance, increased worker safety, and better asset maintenance.
Now is the time to familiarize yourself with the emerging technologies that are quickly becoming must-haves for energy and water utilities. These include augmented/virtual/mixed reality (AR/VR/MR); omni-channel customer communications; artificial intelligence (AI), machine learning, and enterprise asset management; real-time geolocation tracking; and the Internet of Things (IoT).
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