Case Study: EmBW

With the intelligent electricity meter, Germany‘s third biggest electricity supplier, EnBW, will introduce a completely new development in metering technology that for the first time will allow consumers to call up and manage their up-todate service and consumption data round the clock, from anywhere in the world.

Jörn Kröpelin, Intelligent Electricity Meter project manager at EnBW explains why EnBW chose FLS VISITOUR at the start of this innovative project. "FLS VISITOUR offers our relationship managers the convenient option of agreeing valid appointments with customers within a second of the initial call and at the same time carrying out efficient resource planning. This offers us the best scheduling stability conceivable for rollout of the intelligent electricity meter."