Case Study

Ecolab Transforms Business Processes To Better Serve Customers With Dynamics 365 Remote Assist And HoloLens 2

Source: Microsoft
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Ecolab helps companies in an array of industries maintain safety, sustainability, and efficiency in all aspects of operations. Safety is especially important for food and beverage companies, and Ecolab has expert technicians who visit customer sites to help troubleshoot and monitor equipment and facilities. To make that customer support more efficient, Ecolab uses Microsoft Dynamics 365 Remote Assist and Microsoft HoloLens 2 devices. The company’s experts now easily collaborate and help customers remotely without the need to travel, which cuts down on service wait times and boosts customer satisfaction.

At nearly 3 million sites in more than 170 countries, Ecolab helps its customers address globally significant challenges of safety and sustainability in food production, energy consumption, waste management, and day-to-day operations. Ecolab works with companies in more than 40 industries to deliver high-quality services and products that respect the environment, adhere to safety standards, and meet consumers’ expectations.

For businesses that manufacture, sell, or serve foods and beverages, safety is a critical component of everything they do. Ecolab understands the causes of foodborne illness and how to eliminate them through effective cleaning, sanitizing, and monitoring of facilities.

“We target our sales and services toward anyone that manufactures food or beverage items—from dairy processors and breweries to poultry and livestock farms,” says David Goforth, Vice President of Field Sales for Ecolab Food and Beverage North America. “We partner with them to provide consistent quality and safety outcomes with a high level of sustainability.”

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