What is Resolution Intelligence?
Resolution Intelligence refers to data-driven insight that helps service organizations resolve issues quickly (and more profitably). Neuron7 generates resolution intelligence by analyzing product manuals, past cases, knowledge base articles, technician notes, and any other data about how issues are solved for products in your organization.
This collective knowledge creates a “resolution system of record” that diagnoses issues and predicts the best way to solve them. When a service issue is reported, field service technicians access Neuron7 within their existing workflow and enter a description of the problem in their own words. Neuron7 immediately connects the dots to pinpoint the problem and the best way to solve it based on all available data.