DT Research Unveils Handheld POS Devices Specialized For Quick Customer Service
DT Research™ Inc., an industry leader in the development of information appliances for vertical markets, recently announced the availability of the WebDT 400 series – a new line of ruggedized handheld Point-of-Service devices designed for quick customer service applications, such as mobile order-taking, ticket scanning, payment processing, as well as inventory management.
The WebDT 400 series of devices offers the ultimate usability in a handheld Point-of-Service solution with a 4.3-inch display – the largest screen size of any handheld POS device in the market today. These are the first handheld devices to include a fully-integrated MSR, RFID and/or barcode scanner. The WebDT 400 devices can help companies ‘do more with less' by improving customer service with fewer employees and reduce costs by streamlining business processes.
"As market conditions fluctuate, businesses need to improve productivity and provide high-quality service with limited resources," said Dr. Daw Tsai, president of DT Research. "By providing on-the-spot order taking, payment processing and ticket scanning, businesses can quickly assist every customer on the premises with a wide range of services and real-time information.Organizations can also increase sales through instantaneous up-selling and cross-selling."
The WebDT Point-of-Service handhelds can be designated for specific applications and business processes. This directly translates into greater ease-of-use and businesses are not forced to purchase unnecessary features.The WebDT 400 devices have a unique, rugged design, with an IP65 rating for liquid and dust resistance – ideal for use in commercial, outdoor/field, warehousing, healthcare, and hospitality environments. The devices'fully-integrated magnetic stripe reader (MSR), RFID and barcode scanner dramatically enhance ease-of-use and reliability.
The WebDT 400 series offers the only handheld POS devices that include built-in remote management software. The WebDT Device Manager simplifies the management of multiple devices, especially useful for large deployments, such as in retail, restaurants, hotels, and entertainment.
Customers can choose from two models of the WebDT Point-of-Service Handheld:
WebDT 430 - The WebDT 430 features a 4.3-inch LCD touch screen with an outdoor-viewable display and a virtual keyboard – the largest screen size of any handheld device on the market. The large high-resolution screen significantly improves touch accuracy and usability in any environment.
WebDT 435 – The WebDT 435 features a 3.5-inch, high-resolution, outdoor-viewable LCD touch display with a physical numeric keypad.
Both models feature hot-swappable batteries that support up to eight hours of use. Other features include programmable buttons, wireless networking and Bluetooth connectivity, as well as vibrating alert capability for paging and communication.
Applications by Industry
Entertainment – Sporting or live music venues benefit from streamlining audience entry at concerts and sporting events using the WebDT 400 series.The integrated 1D or 2D barcode scanner or RFID reader allows for efficient scanning of tickets – whether from a paper ticket or mobile phone display.
Hotels & Casinos – The WebDT 400 series allows hotels and casinos to register guests from anywhere on the property – reducing wait time for customers. In addition, service staff can quickly process drink and food orders – whether on the casino floor or poolside.
Restaurants & Quick-Service – Restaurants and fast-food chains can offer faster service through table-side or curb-side order taking using the WebDT Point-of-Service Handheld. This provides reduced wait-time for customers by having orders transmitted directly from the table to the kitchen. Using the integrated MSR, restaurants can also easily process table-side or curb-side payments. Kitchen-to-floor communication is enhanced using the vibrating alert function, which signals staff when an order is ready.
Retail – The WebDT Handheld Point-of-Service device allows retailers to increase the quality of customer service by providing on-the-spot service from anywhere in the store. This includes immediate information access, checkout, payment processing away from the cash register and POS queue busting.
Warehousing – The integrated barcode scanner allows for convenient inventory management and reduced incidence of damage common to units with hardware add-ons. Using a wireless connection, data capture accuracy is improved by transmitting data directly from the warehouse into inventory systems.
Availability The WebDT 430 and 435 are available in February 2009 directly from DT Research and through approved resellers and partners. The MSRP starts at $999.
About DT Research
DT Research™ develops and manufactures web-enabled information appliances for vertical applications. The WebDT family of products is based on thin computing platforms for secure, reliable, and cost-effective computing.
These systems emphasize mobility, wireless connectivity and touch displays.WebDT products include digital signage systems, wireless tablets, compact modular appliances, and display-integrated information systems. Powered by Windows® Embedded and Windows XP operating systems, WebDT devices offer durability and ease in integration, leading to solutions that can be remotely managed with the user-friendly WebDT Device Manager software. For more information, visit www.dtresearch.com.
SOURCE: DT Research