Driving Change: Transform Customer Experience While Managing The Digitalization Of The Mobile Workforce

Insurers are understandably eager to differentiate customer experience by automating mobile workforce management—especially when they can also cut operational costs, reduce carbon footprint, and streamline catastrophe response in the process. But this profound transformation in the daily lives of field claims and other mobile workers must be managed carefully to maximize benefits while minimizing disruption for all stakeholders.

A Tale of Two Customer Experiences

Contrast the experience of two insureds after a devastating storm. Both Bob and Mary hold similar homeowner’s policies, both had a large tree fall on their home, both promptly call to notify their insurer of loss.

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