Don't Let Smartphones Hurt Field Service Productivity

By Kristen Wells, Zinc

For companies with field service teams, mobility is a necessity. Mobile technology has greatly enhanced field service work, with better ways to capture field data, streamline workflows, share information, and solve customer problems in real time.

Technicians rely heavily on smartphones and tablets to access workflow and communication apps. These mobile devices are their only window into the business and are essential for job completion. Unlike office workers, field workers can’t simply turn to the person next to them for help. Whether they need to look up work order information or ask an expert technician for help, technology is the only way.

And while these devices bring so many benefits to the business, they can also be distracting and hurt field service productivity levels if not managed effectively.