How to prepare for any emergency situation and still deliver exceptional service
Unless you’ve been deliberately avoiding the headlines, you’re aware that Coronavirus is creating both a medical and financial emergency. The virus sent shivers down the spine of the global economy, causing the stock market to freefall. At the same time, experts warn all this market disruption, from supply chain slowdowns to travel bans, could end up costing the economy nearly $3 trillion.
Service organizations are scrambling to plan for worse case scenarios, especially when it comes to its most critical resource — its employees. While leaders in the field are well-schooled in delivering accurate and speedy service under challenging circumstances, there are a few novel factors that could present speedbumps in the service road, especially as the situation changes daily. Here’s where service providers should start when trying to mitigate the Coronavirus impact on the service industry.